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Frequently Asked Questions

 
 
 

How long will we be able to use Byron’s South End?

The room rental is not based on a specific timeframe; it covers the rental for an entire evening event.  A typical event is for 4 hours, but you may extend the length of your event upon request.

 

When do I get access to the venue on the day-of?

We guarantee a 2-hour setup time for all events, if additional time is needed please inquire with your Account Executive.

 

Can we bring in our own caterer? 

Best Impressions Caterers is the exclusive caterer for Byron’s South End.  As part of our full service experience, Best Impressions would be responsible for providing and managing all aspects of food and beverage within the venue. 

 

Can we bring in our own alcohol? 

Best Impressions Caterers carries all liability insurance and is licensed through the North Carolina Alcohol Beverage Commission to provide all alcohol within Byron’s South End. There are different alcohol packages to best suit the needs of your specific event. No outside alcohol is permitted by law, we will be forced to stop the event if violated.

 

What is the maximum capacity of Byron's South End?

50-350 guests for a Seated Meal
50-450 guests for a Cocktail Reception

 

How is additional equipment handled?

For your convenience, Best Impressions Caterers arranges all additional equipment rentals within the venue (ie. Linens, tables, chairs, draping, lighting).

 

Are there any décor restrictions within the venue? 

All equipment and décor brought into Byron’s South End must be removed the night of the event. We do not allow the client or vendors to tape, staple, or nail anything into the venue walls as they can cause permanent damage to the venue.  The following items are restricted on property because they can be damaging to the venue and surrounding areas:

- Sparklers

- Wish Lanterns

- Rose Petals

- Glitter

- Confetti

- Open flamed candles

 

What are parking arrangements?  

Parking is available on site and is included with your room rental. 

 

What vendors are we responsible for sourcing on our own?  

To make your event complete and unique, we allow each client to choose the following vendors based on their preferences: Florist, Entertainment, Photographer, Videographer, Photo booth, Wedding Cake and Wedding Planner. We have a list of vendors who frequently work with our venue and are familiar with our property. However, you may utilize any vendor of your choice.

 

What services is Byron’s South End responsible for during the planning process? 

Our Account Executives act as a menu consultant for all food and beverage selections for your event. They will work with you from the initial consultation to generate the perfect menu, create a floor plan, select rentals and communicate all event specifics with our operations team to execute a successful event.

 

Will someone be on site during my event?

Yes, Byron’s South End has a very strong team of knowledgeable managers and staff that will be on site throughout your event from start to finish! Our team will arrive two hours prior to the event to execute setup and will be there after the event concludes to complete the breakdown and cleanup of the venue. You will have an event manager, along with a specific number of servers, bartenders, and chefs depending on your guest count and menu selection.

 

Does Byron’s South End require that I have a wedding planner?

We do not require, but we strongly encourage and recommend you hire a wedding planner. If you have day of details that you/your family will not be able to be responsible for, then we would definitely suggest sourcing a planner to take the weight off of your shoulders. Our team will take care of all tables, chairs, linens, food, beverage, lighting, cake cutting, and cleanup of the venue. If you have items such as center pieces, photos, candles, signage, table numbers, place cards, guest book, favors, or an "exit" then the setup and breakdown of these items will need to be completed by someone other than our team.

 

How do I secure the date?

In order to secure the date, we would first generate a customized proposal based on your food, beverage, guest count and equipment needs. From there we would put together a Terms of Service Agreement. We require a non-refundable deposit, which amounts to the cost of the room rental. Our contract always allows clients to make changes to their menu and selections along the way. It just reserves the date and confirms our services. 

 

Are there any additional fees and taxes that I should be aware of? 

-There is a $125.00 delivery fee which covers the transportation of food, beverage, staff, and equipment to the venue from our headquarters.

-The taxes factored into the total cost are; standard 7.25% sales tax and 1% Food and Beverage tax.

 

When is my final guest count due?

In order to prepare all food, beverages, equipment and staffing successfully, we require the final guest count and all final details to be submitted to the Account Executive that you are working with 10 days prior to your event. 

 

What happens if I have to cancel my event?

We understand that things happen and sometimes an event must be cancelled. However, your deposit secures your event date permanently on our calendar and prevents us from booking another event in the space at that time. Therefore, we offer no refunds or exchanging of dates. There are no exceptions to this policy. 

 

What am I responsible for on the day of?

You will be responsible for all personal details that make your event unique. We welcome your unique and creative items such as center pieces, photos, candles, signage, table numbers, place cards, guest book, favors, and a signature "exit."  Please keep in mind that the setup and breakdown of these items will need to be completed by someone other than our team. All items must be removed the night of the reception as well.